This is a bit of a different article. More of a letter really.
I wanted to update all of our clients, partners, and friends on how we are dealing with COVID-19 and our plans for the next few weeks. You should have received an email from us on this directly, but in case you missed it, we will update you via our blog too.
As a 100% remote work organization, we are lucky to be ideally constructed to:
1. Avoid getting sick and
2. Avoid passing on any sickness we do get
Consequently, although difficult to be certain when dealing with global phenomena, we anticipate minimal interruption to our business. You may hear our children running amok in the background due to school closures, but hopefully that will be the extent of the impact.
We are committed to communicate promptly and proactively with you directly in the unlikely event that there will be any interruptions or delays in our projects or response times when you are looking for support.
So feel free to contact us as you always have. Also, do not forget we have a support site (https://support.fhblackinc.com) where you can log support requests, and we will process ASAP.
If you have questions about setting your teams up for remote work, feel free to contact us. We have been doing this for the better part of a decade and would be happy to share our advice and strategies.
Finally, if you are impacted by the virus and find it will disrupt your work, please let us know immediately:
- If we are in the middle of a project with you, we may be able to take on more of the workload to keep things on schedule. At minimum, we can work together to develop a strategy to reduce the impact of any delays or changes.
- If we are not working on a project with you, you may find you need help getting through the day-to-day or year-end processes due to staff absence/sickness. We have a team of CPAs, IT experts, and graphic designers who are eager to help. We are not interested in profiting from this work and will do everything in our power to render this emergency support for as low a cost as possible.
We wish everyone the best of luck and good health during the next few weeks. We will all get through this together.
Your friends at FHB.